![]() ![]() ![]() As soon as you ring and hit the response group, you’re put on hold – it should be ringing on the phones of the members of the response group, but the caller hears on hold music. The main annoyance from people calling the new Response group was the Music On Hold. Simple enough, people call a number and it goes through to a few different staff on various extensions. I’ve been knee deep in Lync 2010 lately, and one thing I was working on was setting up some Response Groups.
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